Middleware Product Engineer


Position Overview

The Product Engineer is responsible for leading a team of product analysts in developing, integrating, maintaining, and troubleshooting systems related to a variety of external products that integrate with OCHIN’s EHRs or other systems.

The Product Engineer also informs the product roadmap and enhancements, participates in the escalation process for product-related issues/JIRAs, and mentors product analysts and OCHIN Members.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Essential Duties

  • Act as a Subject Matter Expert (SME) for assigned product(s). This includes, but isn’t limited to:
    • Serving as a technical lead for the product team
    • Mentoring and coaching analysts and other team members to assist in their skill development and growth of product knowledge.
    • Guiding product analysts with technical expertise including build/configurations, troubleshooting, and resolution of issues and escalations
    • Providing technical support and knowledge of product(s) and integration(s) to implementation teams, Members, and others o Planning for future enhancements with product roadmap
    • Using metrics to monitor and measure success of the product(s)
    • Escalating vendor issues, as needed
  • Understand the business need for the assigned product(s) and having the capability to judge its success. This includes, but isn’t limited to:
    • Identifying key performance metrics for product success
    • Determining if the technology is working and speaking to whether problems are under the vendor’s, Member’s, or OCHIN ‘s control
    • Determining if the product is meeting the business expectations set by the Member and OCHIN
    • Determining if the product is being used optimally and if Members are following recommended workflows
  • Review new functionality from vendor(s), including product upgrades and enhancements, and providing recommendations to OCHIN leadership.
  • Update related collateral guidebooks and training processes in conjunction with the Implementation and Training teams and ensuring Business Development has current information.
  • Provide elbow support, as needed, to Members and OCHIN staff during Go-Lives and Mock clinics.
  • Embody excellent time management practices, meeting commitments on time
  • Appropriately escalate barriers, risks, and issues in accordance with OCHIN’s Escalation Policy
  • Act as a change agent to foster and support a culture of improvement throughout the organization
  • Lead change by modeling behavior and influencing partners
  • Collaborate with internal and/or external partners to ensure effective integration of programs and to foster organizational learning
  • Actively pursue continuous learning and professional growth
  • Other duties as assigned.


  • Minimum of four (4) years of experience in similar or relevant role
  • One (1) or more Epic certifications/proficiencies are preferred
  • Experience in building integration between external systems/applications with Epic (Preferred)
  • Experience with lab middleware
  • Data innovations experience
  • Work history in Healthcare IT is required
  • Bachelor’s Degree (Healthcare Informatics or Computer Science, preferred) or a combination of college education and five or more (5+) years of relevant experience

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