Sales Order Ops Analyst
Full-time
Middle
What You Will Be Doing:
- Assist in Order Operations activities including, but not limited to:
- Reviewing and Booking orders
- Working directly with sales reps in structuring deals
- Proficiency in CRM (Salesforce) and ERP (Netsuite) systems
- Understanding and enforcing basic legal framework around Elastic offerings
- Financial Reconciliations / Period-end close activities
- Customer account data quality management
- Customer support and license provisioning
- Address and resolve customer requests (both financial and support related)
- Enable the sales team through process and operational improvements
- Assist in UAT for CRM and back-end system improvements
- Be able to thrive and adapt in a highly distributed business structure across multiple geographies and time zones
What You Bring Along:
- 4+ years work experience in FP&A, Management Consulting, or similar field in SaaS organizations
- Demonstrated ability to structure complex problems, develop solutions, and craft recommendations and results into easily digestible messages, communications, and executive presentations
- Very strong executive presence and engagement skills
- Highly collaborative style with strong influence skills and the ability to adjust on the fly to new demands with a sense of urgency
- Able to work and collaborate across global zones
- Ability to thrive in a fast paced start-up environment
- Power user proficiency with the MS Office suite (especially MS Excel and MS Powerpoint). VBA and Macros a plus but not required.
Bonus Points:
- Fluency in German
- Prior experience and ability to assist and/or lead IT enhancements