Real Estate Collections Specialist


Who is eXp?

Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us!

What you will do:

The Accounts Receivable – RE Collections Specialist primary responsibilities are to verify the accuracy of AR RE invoices that are due to the company and then initiating collection efforts from Title Companies, Law offices, and/or Real Estate Agents.

How you will make an impact:

  • Knowledge in real estate terminology with the ability to pick up eXp lingo quickly
  • Research transactions by reviewing all eXp platforms
  • Verify the accuracy of payments and initial transaction setup
  • Communicate clearly through emailing explaining the reason behind each collection
  • Call Title Companies, Law Offices, Property Management Companies to determine check issuance related matters
  • Submit any internal file discrepancies to Post close or Payment Processing for a post close correction when necessary
  • Document all discussions and interactions within Collection database
  • Confident and professional phone skills to collect past due amounts
  • Ability to keep all interactions professional, positive, and quickly to the point
  • Ability and willingness to escalate past due items to the appropriate Team Lead or Manager for resolution
  • Daily reporting of efforts and results
  • Assist with front desk coverage in Account Solutions Center assisting agents that come in with questions

How you will grab our attention:

  • Strong knowledge of Microsoft Office applications required
  • Ability to learn new technology easily, required
  • Excellent customer service and communication skills required
  • Ability to adapt and function in a fast-paced working environment required
  • Must have a kind, understanding personality with the courage to collect debts
  • Real Estate experience and knowledge preferred
  • Experience with Google Suite strongly preferred
  • Enterprise, Skyslope, and/or Oracle experience helpful
  • High School Diploma/GED required
  • Degree in Accounting/Finance preferred

What eXp Realty provides:

  • Robust Medical coverage, as well as Dental & Vision benefits
  • Company provided equipment; laptop, monitor, headset
  • FSA plan
  • 401k with a 4% match
  • Stock option grant
  • Fully remote environment
  • Amazing company culture
  • And more…

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