Real Estate Collections Specialist
Full-time
Middle
Who is eXp?
Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us!
What you will do:
The Accounts Receivable – RE Collections Specialist primary responsibilities are to verify the accuracy of AR RE invoices that are due to the company and then initiating collection efforts from Title Companies, Law offices, and/or Real Estate Agents.
How you will make an impact:
- Knowledge in real estate terminology with the ability to pick up eXp lingo quickly
- Research transactions by reviewing all eXp platforms
- Verify the accuracy of payments and initial transaction setup
- Communicate clearly through emailing explaining the reason behind each collection
- Call Title Companies, Law Offices, Property Management Companies to determine check issuance related matters
- Submit any internal file discrepancies to Post close or Payment Processing for a post close correction when necessary
- Document all discussions and interactions within Collection database
- Confident and professional phone skills to collect past due amounts
- Ability to keep all interactions professional, positive, and quickly to the point
- Ability and willingness to escalate past due items to the appropriate Team Lead or Manager for resolution
- Daily reporting of efforts and results
- Assist with front desk coverage in Account Solutions Center assisting agents that come in with questions
How you will grab our attention:
- Strong knowledge of Microsoft Office applications required
- Ability to learn new technology easily, required
- Excellent customer service and communication skills required
- Ability to adapt and function in a fast-paced working environment required
- Must have a kind, understanding personality with the courage to collect debts
- Real Estate experience and knowledge preferred
- Experience with Google Suite strongly preferred
- Enterprise, Skyslope, and/or Oracle experience helpful
- High School Diploma/GED required
- Degree in Accounting/Finance preferred
What eXp Realty provides:
- Robust Medical coverage, as well as Dental & Vision benefits
- Company provided equipment; laptop, monitor, headset
- FSA plan
- 401k with a 4% match
- Stock option grant
- Fully remote environment
- Amazing company culture
- And more…