Technical Specialist
Position Summary:
At NAVEX, we create better workplaces by combining innovative people and industry-leading technology that allow companies to build and promote ethical cultures.
As a Technical Specialist, you will be responsible for managing updates and changes to current customer solutions as a component of our implementation process. This role will engage with customers and internal NAVEX technical, implementation and consulting resources to ensure seamless migration and integration into our application(s).
Additionally, you will work to achieve deadline-driven deliverables to ensure exceptional customer satisfaction and achieve expectations. The ideal candidate will thrive in a team-oriented environment, have a strong technical acumen and passion for engaging with customers.
What You Will Do:
- Partner with our Implementation Specialists, Consultants and other Technical Specialists to deliver outstanding customer results
- Conduct customer meetings to ensure proper configuration of software to meet business needs
- Manage data mapping efforts following our best practice approach, including the analysis of legacy data, mapping and importing activities
- Perform quality tests to confirm data integration success, analyzing, developing and maintaining integration processes, procedures and requirements (i.e., HRIS, ETL, etc.)
- Create templates or custom reports based on customer needs
- Drive projects that improve project-related processes and our customer’s experience
- Provide technical assistance to customers implementing our solutions; participate in customer design, process reviews and assist customers with data mapping transformations
- Update customer data per contracted agreement
- Write code samples, tutorials and content as needed
- Scope work orders and/or work requests and provide professionally written Statement of Work language
What You Will Need:
- A Bachelor’s degree in computer science, MIS, CIS or a related degree
- 2+ years’ experience successfully helping enterprise customers implement integration services and solutions in a large-scale SOA architecture environment
- Experience importing and extracting data from relational databases and performing complex data mapping transformations; direct experience with SQL and SSIS is required
- Experience with User Provisioning and Authentication including Active Directory, SAML 2.0, Okta, Flat File, Manual Input is preferred
- Experience with cloud-based solutions especially AWS Services (S3, SNS, SQS, Lambda, API Gateway)
- Experience with PostgreSQL, XML, XSD, SSRS, IIS, and SFTP with SSH desired
- A proven ability to translate customer requirements into technical specifications
- Experience working directly with customers (required) and a passion for providing a great customer experience
- Excellent troubleshooting, scope estimation, analytical and prioritization skills
- Excellent verbal and written communication skills as well as a commitment to engage and collaborate with people across a variety of levels with diverse backgrounds