Application Analyst

Position Overview

The Application Analyst supports the mission of OCHIN by configuring and supporting clinical applications within the Epic electronic health record (EHR) software for our member clinics. This role consults with members to provide solutions that offer accurate, secure, and efficient patient care and provider workflows, medical and billing information for patients providers and clinics, and usage of Epic front desk application and related ancillary services, with a focus on quality outcomes for our member organizations.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Essential Duties

• Perform routine build and configuration in Epic and related products
• Act as Level 2 technical support for many ancillary integrated products. This entails:
  • Collecting and resolving issues
  • Coordinating with Help Desk on JIRA resolution
  • Helping the product owner to put together agendas for vendor calls
  • Representing OCHIN on vendor calls from a technical perspective
• Operate alongside the Member Care Team framework, being a key contributor to the overall goals of the team support model
• Serve as internal advisor to other analyst as the lead working sessions with OCHIN members to resolve advanced and complex integration work orders and support issues
• Discuss and provide workflow solutions and ensure understanding of the system through hands on training
• Document build specifications, team processes and complex clinic workflows
• QA complex builds, Service Update (SU) modifications, and other work orders
• Collaborate with members from other OCHIN teams to address integration issues
• Provide elbow support to clinic staff during Go-Lives and Mock clinics as needed
• Lead trainings and workgroups for members
• Mentor, coach, and train less experienced analysts
• Develop and share workflow best practices
• Travel to support off-site software installations as needed
• Assist Project Managers in identifying system capabilities
• Build, design, test and document functionality of new system features
• Provide process improvements within your application or team
• Other duties as assigned

Qualifications

• Bachelor’s Degree preferred or a combination of college education and 5-7 years of relevant experience
• Minimum of 3 years of experience in similar or relevant role
• Work history in Healthcare IT is required
• Experience with supporting and configuring systems, Backoffice tools, and HRIS
• Credit card integration experience a plus
• Technical aptitude with a growth mindset
• Work Location and Travel Requirements
  • This position is 100% remote.  Work from home requirements are:
    • Ability to work independently and efficiently from a home office environment
    • High Speed Internet Service
    • It is a requirement that employees work in a distraction free workplace
    • Travel may be required based on business requirements for OCHIN.

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