Social Media Community Specialist

Role and Responsibilities

• Flexible availability is required: 5:00-10:00pm EST Monday-Friday or Tuesday-Saturday
• Contribute to and learn from an international team of social media experts
• Participate in community management, sharing best practices and monitoring channels
• Copywrite and post responses for comments on social posts
• Facilitate positive community discussion on social channels
• Moderate and flag comments that may put the brand at risk or speak to a community challenge or crisis
• Identify brand advocates when possible, engage creators and influencers when relevant
• Implement, track, and report on KPIs to measure performance against strategic goals, identify emerging trends, and provide insights about the drivers of performance
• Schedule posts from the social media content calendar into a social media management tool or platform, ensuring quality and brand guidelines are met
• Educate the client and internal teams on social media marketing best practices
• Add to Bounteous’ social media and social strategy thought leadership
• Participate in guiding client visioning for how social channels should mature and the client’s social goals

Preferred Qualifications

• 2+ years of social media experience
• Strong grammar skills and a passion for accuracy
• Confidence to implement and optimize community strategy for brand(s)
• Unquenchable curiosity and passion for social platforms and trends
• Hands-on experience with social media channels and social media management tools
• Examples of designing social media monitoring and community management strategy may be required
• Experience building reports with social media metrics
• Global marketing experience is a plus
• Agency experience preferred

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