Social Media Community Specialist


About This Role

Social media is critical to building brand love and affinity through customer experience as brands invest in deep, long-term relationships. Bounteous seeks an experienced social media community specialist to help our client partners build those customer bonds. This role fosters and manages one-to-one interactions between a brand and its social commenters.

Role and Responsibilities

  • Flexible availability is required: 5:00-10:00pm EST Monday-Friday or Tuesday-Saturday
  • Contribute to and learn from an international team of social media experts
  • Participate in community management, sharing best practices and monitoring channels
  • Copywrite and post responses for comments on social posts
  • Facilitate positive community discussion on social channels
  • Moderate and flag comments that may put the brand at risk or speak to a community challenge or crisis
  • Identify brand advocates when possible, engage creators and influencers when relevant
  • Implement, track, and report on KPIs to measure performance against strategic goals, identify emerging trends, and provide insights about the drivers of performance
  • Schedule posts from the social media content calendar into a social media management tool or platform, ensuring quality and brand guidelines are met
  • Educate the client and internal teams on social media marketing best practices
  • Add to Bounteous’ social media and social strategy thought leadership
  • Participate in guiding client visioning for how social channels should mature and the client’s social goals

Preferred Qualifications

  • 2+ years of social media experience
  • Strong grammar skills and a passion for accuracy
  • Confidence to implement and optimize community strategy for brand(s)
  • Unquenchable curiosity and passion for social platforms and trends
  • Hands-on experience with social media channels and social media management tools
  • Examples of designing social media monitoring and community management strategy may be required
  • Experience building reports with social media metrics
  • Global marketing experience is a plus
  • Agency experience preferred

Apply Link:

Sign In


Reset Password

Please enter your username or email address, you will receive a link to create a new password via email.


An active membership is required for this action, please click on the button below to view the available plans.