Systems Engineer
Full-time
Middle
About the role
HashiCorp is looking for a high-caliber Information System Engineer who will provide both support to our employees and help grow the infrastructure that helps us scale! The role requires significant hands-on experience, as this person will be working on long-term projects as well as handling day-to-day user support.
You’ll report to the Manager, User Support-North America, as a Systems Engineer acting as key member of the IT Team operating as a trusted advisor and primary resource for end-user support, as well as multi-functional support for both technical and non-technical groups at HashiCorp.
The successful candidate will be comfortable in a fast-paced environment with significant and exciting change.
In this role you can expect to
- Respond to information technology help desk requests and provide assistance via phone, e-mail, remote access, and onsite support; escalating more complex requests to senior staff members.
- Perform basic configuration, installation and maintenance of workstations, laptops, printers, telephones, mobile devices, and other peripherals.
- Troubleshoot basic software, hardware, and network issues.
- Train end-users in operating systems, application programs, and basic computer functionality.
- Support the on-boarding and off-boarding of employees.
- Perform software and hardware procurement for staff
- Track and maintain IT inventory.
- Maintain and deploy laptops for new hires and return laptops from departed employees.
- Schedule Mac repairs to the Apple Genius Bar and bring the laptop to Apple store.
- Ship equipment and RMA equipment to FedEx and UPS.
You may be a good fit for our team if you have
- At least 3 years helpdesk experience
- At least 3 years of experience tracking tickets via FreshService, JIRA or other enterprise ticketing systems
- Basic networking and hardware knowledge
- Efficient in Windows 10, Apple Mac, iOS, Cloud storage, MDM.
- Experience in administration of SaaS applications
- Excellent communication skills and a flexible professional attitude
- Affinity for dealing with details and enjoys doing it
- Ability to operate in high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible
- Energetic, resourceful and a hands-on individual
- Asset Management of IT equipment experience
- Ability to lift 50 lbs in order to move equipment as necessary
- Ability to crawl under a desk in order to access equipment as necessary
- Asset Management of IT equipment experience
- Incumbents may be on call to provide support services during off-hours