Systems Engineer


About the role

HashiCorp is looking for a high-caliber Information System Engineer who will provide both support to our employees and help grow the infrastructure that helps us scale! The role requires significant hands-on experience, as this person will be working on long-term projects as well as handling day-to-day user support.
You’ll report to the Manager, User Support-North America, as a Systems Engineer acting as key member of the IT Team operating as a trusted advisor and primary resource for end-user support, as well as multi-functional support for both technical and non-technical groups at HashiCorp.
The successful candidate will be comfortable in a fast-paced environment with significant and exciting change.

In this role you can expect to

  • Respond to information technology help desk requests and provide assistance via phone, e-mail, remote access, and onsite support; escalating more complex requests to senior staff members.
  • Perform basic configuration, installation and maintenance of workstations, laptops, printers, telephones, mobile devices, and other peripherals.
  • Troubleshoot basic software, hardware, and network issues.
  • Train end-users in operating systems, application programs, and basic computer functionality.
  • Support the on-boarding and off-boarding of employees.
  • Perform software and hardware procurement for staff
  • Track and maintain IT inventory.
  • Maintain and deploy laptops for new hires and return laptops from departed employees.
  • Schedule Mac repairs to the Apple Genius Bar and bring the laptop to Apple store.
  • Ship equipment and RMA equipment to FedEx and UPS.

You may be a good fit for our team if you have

  • At least 3 years helpdesk experience
  • At least 3 years of experience tracking tickets via FreshService, JIRA or other enterprise ticketing systems
  • Basic networking and hardware knowledge
  • Efficient in Windows 10, Apple Mac, iOS, Cloud storage, MDM.
  • Experience in administration of SaaS applications
  • Excellent communication skills and a flexible professional attitude
  • Affinity for dealing with details and enjoys doing it
  • Ability to operate in high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible
  • Energetic, resourceful and a hands-on individual
  • Asset Management of IT equipment experience
  • Ability to lift 50 lbs in order to move equipment as necessary
  • Ability to crawl under a desk in order to access equipment as necessary
  • Asset Management of IT equipment experience
  • Incumbents may be on call to provide support services during off-hours

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